cix6s Privacy Policy
Protecting your personal information is our highest priority. Read this policy to learn in detail how cix6s collects, stores, and uses your information.
Table of Contents
1
Introduction
cix6s is an online betting and casino platform operating for players in Bangladesh. When you use cix6s's website, app, or services, we collect certain personal information from you. This privacy policy ("Policy") explains how we collect that information, the purposes for which we use it, who we may share it with, and how we keep it secure.
This policy applies to all services, platforms, and websites of cix6s. Please read this policy carefully before using cix6s. Continuing to use the platform means you have accepted the terms of this privacy policy.
cix6s never sells your personal information to third parties without your consent.
2
What Information We Collect
cix6s collects various types of information, listed below by category:
2.1 Identity Information
- Full name
- Date of birth (for age verification)
- National ID number (for KYC verification)
- Passport or driving licence number (where applicable)
2.2 Contact Information
- Mobile number
- Email address
- Permanent address
2.3 Financial Information
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
2.4 Technical Information
- IP address and device information
- Browser type and operating system
- Login history and session duration
- Cookie and local storage data
2.5 Usage Information
- Play history and betting details
- Favourite games and category preferences
- Navigation behaviour on the platform
- Records of contact with customer support
3
How We Collect Information
cix6s collects your information in the following ways:
- Direct collection: Information you provide through registration forms, KYC verification processes, deposit or withdrawal forms, and customer support.
- Automatic collection: Information collected automatically through cookies, log files, and tracking technologies while you use the platform.
- Through third parties: Information received via payment processors (bKash, Nagad, Rocket, banks) and identity verification services.
- Public sources: Information publicly available from social media profiles or official documents (where legally applicable).
4
Purpose of Using Information
cix6s uses the information collected for the following legitimate purposes:
4.1 Account Management
Information is used to create, verify, and manage your account. This includes identity verification (KYC), age confirmation, and ensuring account security.
4.2 Processing Financial Transactions
Information is used to process deposit and withdrawal requests, distribute bonuses, and carry out financial reconciliation.
4.3 Legal Compliance
Information is used for anti-money laundering (AML), fraud detection, and fulfilment of applicable legal obligations.
4.4 Service Improvement
Information is analysed to improve platform performance, personalise the user experience, and develop new services.
4.5 Communication and Support
Contact information is used to provide customer support, technical assistance, important notifications, and promotional offers.
4.6 Responsible Gaming Monitoring
Information is used to monitor gaming behaviour, identify problematic gambling patterns, and take necessary intervention steps.
7
Data Security Measures
cix6s follows industry-leading security practices to protect your information:
- SSL/TLS encryption: All data exchanged between the platform and servers is secured through SSL encryption.
- Data encryption: Sensitive information stored at rest is kept in encrypted form.
- Two-factor authentication (2FA): An additional layer of security is provided for account access.
- Regular security reviews: Regular security audits are conducted to identify and resolve system vulnerabilities.
- Restricted access: Only authorised staff can access specific user information.
- Secure data centres: Information is stored in reliable data centres with physical security measures in place.
In the event of a security breach, cix6s promptly notifies affected users and takes the necessary steps.
8
Data Retention Period
cix6s does not retain any information beyond what is necessary. The following factors are considered when determining retention periods:
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: After an account is closed, financial records are retained for a specified period as required by law.
- Legal obligations: Certain information is kept for a defined period to meet AML and other legal requirements.
- Dispute resolution: Relevant information is retained until any ongoing dispute or legal process is concluded.
Once the defined retention period ends, unnecessary information is securely deleted or anonymised.
9
Your Rights
As a user of cix6s, you have the following rights over your own information:
9.1 Right of Access
You may request to view the information cix6s holds about you at any time.
9.2 Right to Rectification
If there are any errors or inaccuracies in your stored information, you may request corrections.
9.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
9.4 Right to Object to Processing
You may object to your information being used for marketing purposes and request to opt out of promotional communications.
9.5 Right to Close Your Account
You may request to close your account at any time. Closing your account will stop new information from being collected in the future, though previously held information may be retained for a period due to legal obligations.
To exercise these rights, please contact our customer support team.
10
Protection of Minors
cix6s strictly provides services only to those aged 21 or above. We do not intentionally collect any information from minors.
Age verification is mandatory at the time of registration. If a person creates an account using false information and is subsequently found to be under 21, that account will be closed immediately and all associated information will be deleted.
If you suspect that an underage member of your family is using this platform, please contact our customer support immediately.
11
Policy Changes
cix6s may change or update this privacy policy from time to time. In the case of significant changes, users will be notified in the following ways:
- By publishing a notice on the website
- By sending a message to the registered email address
- By showing a notification at the time of logging in to the platform
Continued use of the platform after the updated policy is published will be understood as your acceptance of the new policy. If you do not agree with the changes to the policy, you have the right to close your account and stop using the platform.
The latest version of this policy will always be available at cix6s.cam/privacy-policy.
12
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Privacy Contact
Email: [email protected]
Support: 24/7 live chat available in Bengali
We try to respond to your privacy-related requests as quickly as possible.